Shift Manager

Fulenwider Group; Smithville, Cornelius (NC, NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Fulenwider Group is seeking a Shift Manager for one of its KFC and Taco Bell locations in Cornelius, NC. You will lead a team during your shift, ensuring smooth operations, excellent service, and a positive, fun atmosphere.

You will supervise staff, handle inquiries and ensure policy compliance while maintaining high food safety standards and efficient cash handling. Apply your leadership and communication skills to keep guests happy and operations running smoothly.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership and communication skills required.
• Adaptability in fast-paced environment.
• Availability including evenings, weekends, and holidays.
• Food safety certification preferred but not required (can be obtained on the job).

Responsibilities

• Supervise shift, oversee staff, and ensure policy compliance.
• Lead team to deliver exceptional service and a positive environment.
• Interact with customers, take orders, address concerns.
• Maintain high food safety standards in storage and prep.
• Handle cash registers, payments, and records.
• Manage inventory, stock rotation, and ordering of supplies.
• Prepare shift reports with sales and labor data.
• Train new team members on policies and customer service.
• Resolve issues quickly to keep operations smooth.
• Ensure cleanliness, organization, and presentability of the restaurant.
• Assist in promotions and specials to drive sales.

Skills

Experience

Leadership

Communication

Adaptability

Availability

Job description

Job Details

Job Location: Taco Bell 20329 W Catawba Ave, Cornelius, NC 28031 | 5349 - Cornelius, NC 28031

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).