Shift Manager

Fulenwider Group; Kings Mountain (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Fulenwider Enterprises is seeking a Shift Manager for its KFC and Taco Bell locations in Kings Mountain, NC. You will captain the shift, supervise staff, ensure smooth operations, and deliver excellent customer service.

You’ll lead a team, handle customer inquiries, uphold safety standards, and contribute to a positive dining experience. Flexible evenings, weekends, and holidays are expected in this role.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Ability to lead and motivate a team effectively.
• Excellent verbal communication skills.
• Thrive in a fast-paced environment and adapt to changing circumstances.
• Flexible availability, including evenings, weekends, and holidays.
• Food safety certification preferred but not required (can be obtained on the job).

Responsibilities

• Supervise shift: oversee all restaurant activities during your shift, manage staff, handle customer inquiries, ensure policy compliance.
• Team leadership: motivate and guide the team to deliver exceptional service and a positive environment.
• Customer service: interact with customers, take orders, ensure a memorable dining experience.
• Food safety: maintain high food safety standards in prep, storage, and handling.
• Cash handling: operate registers, process payments, maintain records.
• Inventory management: track stock, order supplies, rotate inventory.
• Shift reports: document sales, labor costs, and incidents.
• Training: onboard new team members to policies and service standards.
• Problem-solving: handle unexpected issues and resolve conflicts quickly.
• Cleanliness: keep the restaurant clean and presentable at all times.
• Promotions and specials: assist in promoting new menu items and deals to drive sales.

Skills

Leadership

Experience

Communication

Adaptability

Availability

Food Safety Certification

Job description

Job Location: Taco Bell 705 York Rd., Kings Mountain, NC 28086 | 20568 - Kings Mountain, NC 28086

Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem‑Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: previous restaurant or fast‑food experience preferred.
• Leadership Skills: ability to lead and motivate a team effectively.
• Communication: excellent verbal communication skills.
• Adaptability: thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: preferred but not required (can be obtained on the job).