Shift Manager

Fulenwider Group; Carolina Industrial Park (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Fulenwider Group is seeking a Shift Manager for our KFC and Taco Bell restaurants in Cherryville, NC. You will oversee the shift, lead a team of crew members, ensure smooth operations, and provide outstanding customer service in a fast-paced environment.

You will be responsible for food safety, cash handling, inventory, and shift reporting while promoting a positive and engaging dining experience.

Qualifications

• Strong leadership and team motivation abilities.
• Excellent verbal communication and guest service skills.
• Able to adapt to a fast-paced restaurant environment.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Supervise shift and oversee restaurant operations during your shift.
• Lead and motivate team to deliver excellent service.
• Interact with customers and handle inquiries professionally.
• Maintain high food safety and sanitation standards.
• Handle cash, process payments, and maintain accurate records.
• Monitor inventory, place orders, and manage stock rotation.
• Prepare shift reports with sales and labor details.
• Train new staff on policies and customer service standards.
• Resolve issues quickly to keep operations running smoothly.
• Ensure cleanliness and presentation of the restaurant.
• Support promotions and new menu item launches.

Skills

Leadership

Communication

Adaptability

Availability

Food Safety Certification

Job description

Job Location: Taco Bell 1105 E. Church St, Cherryville, NC 28021 | 37671 - Cherryville, NC 28021

Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem‑Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: previous restaurant or fast‑food experience preferred.
• Leadership Skills: ability to lead and motivate a team effectively.
• Communication: excellent verbal communication skills.
• Adaptability: thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: preferred but not required (can be obtained on the job).