Shift Manager

Fulenwider Group; Gastonia (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Fulenwider Enterprises operates KFC and Taco Bell restaurants in Gastonia, NC, and is seeking a Shift Manager to captain the team during each shift. You will supervise staff, ensure smooth operations, and uphold brand standards.

This role emphasizes leadership, communication, and customer service in a fast-paced environment. Availability includes evenings, weekends, and holidays, with focus on food safety and cash handling.

Qualifications

• Experience in a restaurant or fast-food environment preferred.
• Ability to lead and motivate a team effectively.
• Excellent verbal communication skills.
• Thrive in a fast-paced environment and adapt to changing circumstances.
• Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification preferred but not required (can be obtained on the job).

Responsibilities

• Oversee all aspects of the restaurant during your shift, including staff management and customer inquiries.
• Lead and motivate the team to deliver exceptional service.
• Interact with customers, take orders, and ensure a memorable dining experience.
• Maintain high food safety standards across prep, storage, and handling.
• Handle cash registers, process payments, and maintain records.
• Keep track of inventory, order supplies, and manage stock rotation.
• Prepare shift reports with sales, labor costs, and incidents.
• Train new team members on policies, procedures, and service standards.
• Handle unexpected situations and make quick decisions to keep operations smooth.
• Ensure cleanliness and presentation of the restaurant.
• Assist in promotions and specials to drive sales.

Skills

Leadership

Teamwork

Communication

Flexibility

Problem-solving

Tools

POS systems

Cash handling

Job description

Job Details

Job Location: Taco Bell 1329 E. Franklin Blvd., Gastonia, NC 28054 | 41094 - Gastonia, NC 28054

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).