Shift Manager

Fulenwider Group; Kannapolis (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Fulenwider Group is looking for a Shift Manager at their Taco Bell restaurant in Kannapolis, NC. This role involves leading a team, overseeing operations, and ensuring customer satisfaction while maintaining high food safety standards.

Ideal candidates will have prior fast-food experience, strong leadership abilities, and flexible availability, including evenings and weekends. Join us in creating a positive dining experience for our customers!

Qualifications

• Previous restaurant or fast-food experience preferred.
• Ability to lead and motivate a team effectively.
• Excellent verbal communication skills.
• Thrive in a fast-paced environment and adapt to changing circumstances.
• Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification preferred but not required (can be obtained on the job).

Responsibilities

• Oversee all aspects of the restaurant during your shift, managing staff and customer inquiries.
• Motivate and guide your team to deliver exceptional service.
• Interact with customers, take orders, and ensure a memorable dining experience.
• Maintain high food safety standards and monitor food preparation.
• Handle cash registers, process payments, and maintain records.
• Keep track of inventory and manage stock rotation.
• Prepare shift reports, including sales and incidents.
• Train new team members on policies and customer service standards.
• Handle unexpected situations and resolve conflicts.
• Ensure the restaurant is clean, organized, and presentable.
• Assist in promoting new menu items and promotions.

Job description

Job Location: Taco Bell 2281 Spider Dr NE, Kannapolis, NC 28083 | 32748 - Kannapolis, NC 28083

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).