Shift Manager

Fulenwider Group; Mooresville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Fulenwider Enterprises, which operates KFC and Taco Bell locations in Mooresville, NC, seeks a Shift Manager to captain the restaurant during shifts. You’ll lead a team, ensure smooth operations, and foster a fun, customer-focused atmosphere.

You will supervise staff, train teammates, handle customer inquiries, maintain food safety standards, manage cash, oversee inventory, and promote promotions to drive sales. Strong communication and leadership are essential.

Qualifications

• Experience in a restaurant or fast-food setting is preferred.
• Ability to lead and motivate a team effectively.
• Excellent verbal communication skills.
• Thrives in a fast-paced environment and adapts quickly.
• Flexible availability, including evenings, weekends, and holidays.
• Food safety certification preferred but not required (can be obtained on the job).

Responsibilities

• Oversee all restaurant operations during your shift, including staff management.
• Motivate and guide the team to deliver exceptional service.
• Interact with customers, take orders, and ensure a positive dining experience.
• Maintain high food safety standards in preparation, storage, and handling.
• Handle cash registers, process payments, and keep records accurate.
• Monitor inventory levels and order supplies as needed.
• Prepare shift reports with sales, labor costs, and incidents.
• Train new team members on policies and customer service.
• Resolve issues quickly to keep operations running smoothly.
• Promote new menu items and promotions to drive sales.

Skills

Restaurant experience

Leadership skills

Communication

Adaptability

Availability

Food safety certification

Job description

Job Details

Job Location: Taco Bell 349 East Plaza Dr Mooresville, NC 28117 | 40518 - Mooresville, NC 28117

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).