Shift Manager

Fulenwider Group; Hickory (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Fulenwider Enterprises operates KFC and Taco Bell restaurants in Hickory, NC, and is seeking a Shift Manager to lead a crew during your shift. You will supervise daily operations, ensure excellent customer service, and maintain a fun, high-energy atmosphere.

You will guide the team, handle customer inquiries, ensure food safety, manage cash, monitor inventory, and train new staff to uphold brand standards while promoting specials to boost sales.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Leadership and team management abilities.
• Strong communication skills, both verbal and written.
• Ability to adapt in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Oversee all restaurant activities during shift, including staff management and policy adherence.
• Lead and motivate team to deliver exceptional service.
• Interact with customers, take orders, and resolve concerns.
• Maintain high food safety standards in storage, preparation, and handling.
• Manage cash registers, payments, and accurate records.
• Track inventory levels and restock as needed.
• Prepare shift reports with sales and labor data.
• Train new team members on policies and customer service standards.
• Handle unexpected issues and make quick operational decisions.
• Ensure cleanliness and presentation of the restaurant.
• Assist in promoting new menu items and promotions to drive sales.

Skills

Leadership

Communication

Adaptability

Flexible hours

Customer service

Job description

Job Details

Job Location: Taco Bell 2451 Springs Rd NE, Hickory, NC 28601 | 31111 - Hickory, NC 28601

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: Oversight of all restaurant activities during your shift, including staff management, customer inquiries, and compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service, fostering a positive work environment.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable; address concerns promptly and professionally.
• Food Safety: Maintain high food safety standards; monitor food preparation, storage, and handling to prevent health risks.
• Cash Handling: Manage cash registers, process payments, and maintain accurate records.
• Inventory Management: Track inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and incidents.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Previous restaurant or fast‑food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).