Shift Manager

Burger King; Mesa (AZ); On-site; USD 33,000 - 42,000; Full time

Job summary

Burger King in Mesa, AZ is seeking a Shift Manager to support restaurant operations, supervise team members, and ensure fast, friendly service at the counter and drive-thru. You will collaborate with the General Manager to coordinate food preparation, training, opening and closing duties, and compliance with company policies while maintaining quality standards.

This role requires hands-on leadership, reliability, and the ability to manage busy shifts while delivering a clean, safe dining

Qualifications

• Experience supervising restaurant staff.
• Strong customer service and problem-solving skills.
• Ability to train and develop team members.
• Cash handling, opening/closing procedures.
• Adherence to company policies and quality standards.

Responsibilities

• Assist GM and ASM in supervising workers preparing and serving food.
• Ensure excellent customer service through daily operations.
• Direct employees on stations, products, processes, and policies.
• Train employees and enforce policy to maintain quality.
• Open restaurant, set up cash drawers, run computers, prepare deposits.
• Operate cash register and handle closing duties.
• Receive shipments, rotate stock, and prep produce.

Skills

Customer service

Team supervision

Operations management

Job description

SHIFT MANAGER

• Assists General Manager and Assistant Manager to supervise and coordinate the activities of workers engaged in preparing and serving food at restaurant.
• Ensures the delivery of excellent customer service by managing the daily restaurant operations.
• Direct other employees through their daily routines and interact with customers to make sure they have a satisfactory experience.
• Responsible for managing team leaders and team members on team stations, products, processes, and policies.
• Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
• Opens restaurant, sets up cash drawers, initiates computer run
• Makes final deposit of previous nights’ receipts.
• Turns on fryers, broilers and breakfast grills.
• Prepares food and serves customers at counter and drive-thru window.
• Prepares garnish for lunch sandwiches, cuts lettuce, tomatoes, pickles and onions.
• Begins cleaning and preparation of produce for salads.
• Receives and stores incoming shipments of food.
• Rotates stock in freezer/cooler
• May do minor repairs.
• Operates cash register.
• May close restaurant, cleaning kitchen equipment, dining room, preparing final deposit and closing paperwork.