Shift Manager

Burger King; Surprise (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Burger King is seeking a Shift Manager to assist with supervising restaurant staff and coordinating daily operations. The role emphasizes delivering excellent customer service, directing team members across stations, and enforcing company policies to ensure a high-quality guest experience.

The position includes opening the restaurant, managing cash drawers, deposits, and end-of-day tasks while maintaining food safety and service standards across counter and drive-thru operations.

Qualifications

• Assists General Manager and Assistant Manager to supervise and coordinate staff.
• Delivers excellent customer service by managing daily restaurant operations.
• Directs employees through routines and interacts with customers for a satisfactory experience.
• Manages team leaders and members on stations, products, processes and policies.
• Acts as quality control by training employees and enforcing policy.
• Opens restaurant and handles cash drawers; initiates computer run.
• Makes final deposits of previous night's receipts.
• Operates cash register and conducts closing paperwork.

Responsibilities

• Assist GM and ASM in supervising workers involved in food prep and service.
• Ensure outstanding customer service through daily operations management.
• Guide staff on stations, product handling, and policy adherence.
• Train employees to maintain quality and policy compliance.
• Handle opening responsibilities, cash drawers, and deposits.
• Operate the cash register and complete end-of-day tasks.

Skills

Customer service

Team supervision

Cash handling

Operational leadership

Tools

Cash register

Job description

SHIFT MANAGER

• Assists General Manager and Assistant Manager to supervise and coordinate the activities of workers engaged in preparing and serving food at restaurant.
• Ensures the delivery of excellent customer service by managing the daily restaurant operations.
• Direct other employees through their daily routines and interact with customers to make sure they have a satisfactory experience.
• Responsible for managing team leaders and team members on team stations, products, processes, and policies.
• Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
• Opens restaurant, sets up cash drawers, initiates computer run
• Makes final deposit of previous nights’ receipts.
• Turns on fryers, broilers and breakfast grills.
• Prepares food and serves customers at counter and drive-thru window.
• Prepares garnish for lunch sandwiches, cuts lettuce, tomatoes, pickles and onions.
• Begins cleaning and preparation of produce for salads.
• Receives and stores incoming shipments of food.
• Rotates stock in freezer/cooler
• May do minor repairs.
• Operates cash register.
• May close restaurant, cleaning kitchen equipment, dining room, preparing final deposit and closing paperwork.