Shift Manager

amplertacos; Lincolnshire (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

amplertacos in Lincolnshire, Illinois, is seeking a dedicated Shift Lead to support the Restaurant General Manager and ensure a quality dining experience. The Shift Lead will take ownership of problem-solving, help Team Members, and promote a safe work environment.

The ideal candidate will be someone who quickly resolves customer complaints, provides positive feedback to staff, and effectively communicates with the management team. Join us to lead our shifts and uphold Taco Bell standards!

Qualifications

• Strong customer service skills and ability to handle complaints effectively.
• Willingness to guide and help Team Members in their tasks.
• Ability to follow restaurant policies and procedures.

Responsibilities

• Support the Restaurant General Manager and run efficient work shifts.
• Ensure Team Members complete all assigned duties.
• Maintain a safe environment for Team Members and customers.

Skills

Customer service skills

Problem-solving

Team leadership

Job description

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.