Shift Manager

Taco Bell; Evanston (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Taco Bell in Evanston, IL is seeking a Shift Lead to support the Restaurant General Manager and run effective work shifts. The role requires problem-solving skills to handle customer complaints and a strong focus on team leadership to maintain operational excellence.

The ideal candidate will ensure Team Members are performing their duties and that customers receive safe, quality food in a friendly environment. Join us in making Taco Bell a great place to work and dine.

Qualifications

• Strong problem-solving skills and ability to handle customer complaints.
• Ability to lead and motivate Team Members in a fast-paced environment.
• Clear communication skills with management and staff.

Responsibilities

• Support the Restaurant General Manager by managing work shifts.
• Ensure Team Members complete assigned duties.
• Maintain safety and quality standards in the restaurant.

Skills

Problem-solving

Customer service

Team leadership

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.