Shift Manager

amplertacos; Evanston (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

amplertacos is looking for a Shift Lead in Evanston, Illinois to support the Restaurant General Manager by overseeing work shifts and ensuring that Taco Bell standards are upheld. In this role, you will manage team responsibilities, solve customer complaints efficiently, and maintain a safe and enjoyable atmosphere for both team members and customers.

Ideal candidates will demonstrate strong leadership and communication skills while being dedicated to delivering quality service. If you are ready to take ownership of your shift and work with a dynamic team, we want to hear from you!

Qualifications

• Ability to manage team dynamics and provide feedback.
• Experience in handling customer complaints.
• Familiarity with safety policies and operational procedures.

Responsibilities

• Support the RGM by managing work shifts.
• Ensure team members complete their duties.
• Maintain a safe restaurant environment.

Skills

Customer service skills

Team leadership

Problem-solving

Job description

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.