Shift Manager

Fulenwider Group; Franklin (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fulenwider Enterprises is seeking a Shift Manager for our KFC and Taco Bell in Franklin, NC. You will supervise the shift, lead a team, ensure customer service, and uphold food safety and brand standards.

This role emphasizes teamwork in a fast-paced environment, opportunities to train new crew members, manage cash, and contribute to daily operations and promotions.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Leadership skills to motivate a team.
• Excellent verbal communication and customer service.

Responsibilities

• Supervise the shift and manage staff during operations.
• Lead a team to deliver quick, accurate service.
• Interact with customers and address inquiries professionally.
• Maintain food safety standards and proper storage/handling.
• Handle cash, process payments, and balance cash at shift end.
• Monitor inventory and assist with stock rotation.
• Prepare shift reports on sales and labor costs.
• Train new team members on policies and customer service.
• Resolve issues efficiently to keep operations running smoothly.
• Ensure cleanliness and organized workstations.
• Assist in promotions and updating menu items.

Skills

Leadership

Communication

Adaptability

Availability

Education

Food Safety Certification

Job description

Job DetailsJob Location: KFC 20 Holly Springs Plaza, Franklin, NC 28734 | E320019 - Franklin, NC 28734

Job Summary:As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift:You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership:Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service:Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety:Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling:Handle cash registers, process payments, and maintain accurate records.
• Inventory Management:Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports:Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training:Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving:Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness:Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials:Assist in promoting new menu items, deals, and promotions to drive sales.

QualificationsQualifications:

• Experience:Previous restaurant or fast-food experience preferred.
• Leadership Skills:Ability to lead and motivate a team effectively.
• Communication:Excellent verbal communication skills.
• Adaptability:Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability:Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification:Preferred but not required (can be obtained on the job).