Shift Manager

Fulenwider Group; Hendersonville (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Fulenwider Enterprises operates KFC and Taco Bell in Hendersonville, NC, seeking a Shift Manager who will lead during your shift, supervise staff, and ensure smooth operations and customer satisfaction.

You will train teammates, manage cash, uphold food safety, monitor inventory, and report on sales and labor. Flexibility to work evenings, weekends, and holidays is important. This role is a hands-on, fast-paced leadership position dedicated to delivering great guest experiences.

Qualifications

• Experience in restaurant or fast-food environments.
• Strong leadership and team motivation.
• Excellent verbal communication skills.
• Adaptability to a fast-paced setting.
• Flexible availability including evenings, weekends, and holidays.
• Food safety certification preferred but not required.

Responsibilities

• Oversee restaurant operations during your shift and manage staff.
• Motivate and guide team to deliver exceptional service.
• Interact with customers and handle inquiries.
• Maintain food safety standards and proper storage.
• Manage cash handling and accuracy.
• Track inventory and restock as needed.
• Prepare shift reports on sales and labor.
• Train new team members on policies and service standards.
• Resolve issues quickly to keep operations running.
• Ensure cleanliness and presentation at all times.
• Assist promotions and specials to drive sales.

Skills

Leadership

Communication

Adaptability

Availability

Job description

Job Location: KFC 1904 4 Seasons Blvd., Hendersonville, NC 28792 | E320016 - Hendersonville, NC 28792

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service, fostering a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable; address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards, monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem‑Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: previous restaurant or fast‑food experience preferred.
• Leadership Skills: ability to lead and motivate a team effectively.
• Communication: excellent verbal communication skills.
• Adaptability: thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: preferred but not required (can be obtained on the job).