Shift Manager

Fulenwider Group; Marion (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Fulenwider Enterprises operates KFC/Taco Bell locations in Marion, NC. We are seeking a Shift Manager to lead the restaurant during your shift, supervise crew, ensure smooth operations and outstanding customer service. You’ll drive performance, uphold safety standards and handle day-to-day restaurant tasks with a focus on guest satisfaction.

The role requires leadership skills and a flexible schedule; prior fast-food experience is preferred, with opportunities for growth within the team.

Qualifications

• Experience in a restaurant or fast-food setting preferred.
• Strong leadership and staff supervision abilities.
• Excellent verbal communication with customers and team.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Oversee all restaurant activities during the shift.
• Lead and motivate the team to deliver great service.
• Interact with customers and manage orders during the shift.
• Maintain food safety, storage and handling standards.
• Handle cash registers, payments and recording.
• Monitor inventory and order supplies as needed.
• Prepare shift reports on sales and labor.
• Train new team members on policies and service standards.
• Resolve issues quickly to keep operations running smoothly.
• Ensure cleanliness and organization throughout the restaurant.
• Assist with promotions and upselling of menu items.

Skills

Leadership

Communication

Flexibility

Availability

Job description

Job Details

Job Location: KFC 3334 S. NC-226, Marion, NC 28752 | E320028 - Marion, NC 28752

Job Summary:As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift:You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership:Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service:Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety:Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling:Handle cash registers, process payments, and maintain accurate records.
• Inventory Management:Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports:Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training:Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving:Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness:Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials:Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience:Previous restaurant or fast-food experience preferred.
• Leadership Skills:Ability to lead and motivate a team effectively.
• Communication:Excellent verbal communication skills.
• Adaptability:Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability:Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification:Preferred but not required (can be obtained on the job).