Shift Manager

Fulenwider Group; Mocksville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fulenwider Group's Mocksville restaurants (KFC and Taco Bell) are hiring a Shift Manager to captain the shift, supervising crew and ensuring smooth operations and outstanding customer service.

You will lead a team, manage daily cash handling, uphold high food-safety standards, monitor inventory, train new staff, and resolve issues quickly to keep the dining experience welcoming and efficient.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).

Responsibilities

• Oversee all restaurant activities during the shift, including staff management and customer inquiries.
• Lead and motivate the team to deliver exceptional service.
• Interact with customers, take orders, and ensure a memorable dining experience.
• Maintain high food safety standards in storage, prep, and handling.
• Handle cash registers, process payments, and maintain records.
• Keep inventory, order supplies, and manage stock rotation.
• Prepare shift reports with sales, labor costs, and incidents.
• Train new team members on policies, procedures, and customer service standards.
• Handle unexpected situations, resolve conflicts, and make quick decisions.
• Ensure cleanliness and presentability of the restaurant.
• Assist promotions and specials to drive sales.

Skills

Leadership

Communication

Adaptability

Availability

Experience

Food Safety

Job description

Job Details

Job Location: KFC 1230 Yadkinville Rd, Mocksville, NC 27028 | E320147 - Mocksville, NC 27028

Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift:You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership:Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service:Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety:Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling:Handle cash registers, process payments, and maintain accurate records.
• Inventory Management:Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports:Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training:Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving:Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness:Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials:Assist in promoting new menu items, deals, and promotions to drive sales.

QualificationsQualifications:

• Experience:Previous restaurant or fast-food experience preferred.
• Leadership Skills:Ability to lead and motivate a team effectively.
• Communication:Excellent verbal communication skills.
• Adaptability:Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability:Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification:Preferred but not required (can be obtained on the job).