Shift Manager

Fulenwider Group; West Jefferson (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Fulenwider Group operates KFC and Taco Bell locations in West Jefferson, NC. We are seeking a Shift Manager to captain the shift, lead a crew, ensure smooth operations, and provide outstanding customer service while maintaining food safety and cleanliness.

You will supervise staff, handle cash, manage inventory, and train new team members, all in a fast-paced, guest-focused environment with opportunities to promote and grow within the team.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Strong leadership and communication skills.
• Flexible schedule including evenings, weekends, and holidays.
• Food safety certification preferred but not required.

Responsibilities

• Oversee restaurant operations during shift.
• Lead staff and ensure customer service.
• Handle customer inquiries and resolve issues.
• Monitor food safety and cleanliness.
• Manage cash, inventory, and shift reports.
• Train new team members.
• Promote promotions and upsell to drive sales.

Skills

Leadership

Communication

Adaptability

Availability

Customer service

Tools

POS systems

Cash register

Job description

Job DetailsJob Location: KFC 51 Beaver Creek School Rd, West Jefferson, NC | E320007 - West Jefferson, NC 28694

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).