Shift Leader - Team Coach & Service Excellence

churchs; Town of Texas (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Church’s Chicken is seeking a Restaurant Leader to coach and develop Team Members on shift, ensuring an outstanding customer experience and adherence to Cajun operating policies. You will monitor service quality, food preparation, safety, and shift operations, while guiding staff through opening/closing duties and accurate cash handling.

Join a team focused on real comfort food and strong customer service, with opportunities to advance within Field Operations and leadership roles across the

Qualifications

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe® food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Team leadership

Coaching

Customer service excellence

Education

High school diploma or GED

ServSafe food safety training

Tools

POS system

Inventory management

Cash handling procedures

Bank deposits

Job description

Church’s Chicken is seeking a Restaurant Leader to coach and develop Team Members on shift, ensuring an outstanding customer experience and adherence to Cajun operating policies. You will monitor service quality, food preparation, safety, and shift operations, while guiding staff through opening/closing duties and accurate cash handling.

Join a team focused on real comfort food and strong customer service, with opportunities to advance within Field Operations and leadership roles across the