Shift Leader: Team Coaching & Customer Service

churchs; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Church's Chicken is seeking a Restaurant Leader to guide on-shift Team Members, provide coaching and development, and ensure an outstanding customer experience. You will ensure compliance with company policies, supervise daily operations, and model professional leadership at all times.

The role emphasizes training, safety, and adherence to procedures, including opening/closing duties, cash handling, and inventory control, to maintain high standards and service excellence.

Qualifications

• Must be at least 18 years of age.
• A high school diploma or GED is highly recommended.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Team leadership

Cash handling

Inventory management

POS knowledge

Education

High school diploma or GED

ServSafe training

Tools

POS system

Driver’s license

Job description

Church's Chicken is seeking a Restaurant Leader to guide on-shift Team Members, provide coaching and development, and ensure an outstanding customer experience. You will ensure compliance with company policies, supervise daily operations, and model professional leadership at all times.

The role emphasizes training, safety, and adherence to procedures, including opening/closing duties, cash handling, and inventory control, to maintain high standards and service excellence.