Shift Lead: Service Coach & Team Builder

churchs; Alabama; On-site; USD 28,000 - 40,000; Full time

Job summary

Church's Chicken is seeking a shift leader to coach and develop Team Members on shift, ensuring outstanding customer experiences. You will enforce Cajun Operating Company policies and supervise opening/closing tasks and cash handling.

The role requires leadership in a fast-paced environment, adherence to safety procedures, and the ability to train staff to follow standardized prep and service methods. Diverse duties support daily restaurant operations and guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe® food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.

Skills

Cash handling

Team leadership

Food safety

Customer service

Education

High school diploma or GED

Tools

POS system

Job description

Church's Chicken is seeking a shift leader to coach and develop Team Members on shift, ensuring outstanding customer experiences. You will enforce Cajun Operating Company policies and supervise opening/closing tasks and cash handling.

The role requires leadership in a fast-paced environment, adherence to safety procedures, and the ability to train staff to follow standardized prep and service methods. Diverse duties support daily restaurant operations and guest satisfaction.