Shift Leader: Team Coach & Guest Experience

Baskin-Robbins; Holden (ME); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Short-Term Disability

Life Insurance

Job summary

Baskin-Robbins in Holden, Maine is hiring a Lead Shift Leader to support the General Manager in developing a capable team, delivering great guest experiences and driving top-line sales.

You will coach Crew Members and Shift Leaders, recruit and train staff, and ensure brand standards while managing labor and costs. This role offers weekly pay, PTO, meals, and benefits through the franchisee. Join a fast-paced, award-winning franchise with a strong customer focus.

Qualifications

• Clear verbal and written communication in English.
• Guest-focused mindset with ability to exceed expectations.
• Strong results orientation and accountability.
• Good problem solving and decision making based on data and experience.
• Ability to build and motivate functional teams.
• Conflict management and constructive resolution skills.

Responsibilities

• Promote a team environment with coaching, feedback, recognition and effective communication.
• Assist in recruitment, selection and training of Crew Members and Shift Leaders.
• Develop team through cross training, deployment and delegation of tasks.
• Hold team members accountable for behavior and performance.
• Prioritize guests and model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through proper execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor and food costs.
• Maintain safety and cleanliness for staff and guests.
• Collaborate with General Manager to assess restaurant and implement improvement plans.
• Comply with all restaurant, Brand and franchisee policies.

Skills

Verbal and Written Communication

Guest Focus

Results Driven

Problem Solving

Team Building

Conflict Management

Job description

Baskin-Robbins in Holden, Maine is hiring a Lead Shift Leader to support the General Manager in developing a capable team, delivering great guest experiences and driving top-line sales.

You will coach Crew Members and Shift Leaders, recruit and train staff, and ensure brand standards while managing labor and costs. This role offers weekly pay, PTO, meals, and benefits through the franchisee. Join a fast-paced, award-winning franchise with a strong customer focus.