Lead Shift Leader: Build Teams, Boost Guest Experience

Baskin-Robbins; Pittston (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Short Term Disability & Life Insurance

Job summary

Baskin-Robbins is seeking a Lead Shift Leader to support General Managers in fostering a dedicated team and delivering excellent guest experiences. If you thrive in a fast-paced, fun atmosphere, this role promises growth and camaraderie.

Your responsibilities include promoting a team environment, assisting in employee training, and prioritizing guest satisfaction. Competitive weekly pay and benefits are part of the offering, along with opportunities for career advancement within our dynamic

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience.
• Anticipate and understand guests’ needs and exceed their expectations.
• Set compelling targets and deliver on commitments.
• Make good decisions based on analysis, experience and judgment.
• Get the right people in the right places and enable team success.
• Use interpersonal skills to confront tough issues and resolve disagreements.

Responsibilities

• Promote a team environment and communicate effectively.
• Assist in recruitment, selection, and training of team members.
• Support employee development through training and delegation.
• Model exceptional guest service and prioritize guest satisfaction.
• Ensure Brand standards and marketing initiatives are executed.
• Control labor costs, food costs, and cash.
• Focus on preventative maintenance and cleanliness.
• Develop action plans to target opportunities with General Manager.

Skills

Verbal Communication

Guest Focus

Problem Solving

Team Building

Conflict Management

Job description

Baskin-Robbins is seeking a Lead Shift Leader to support General Managers in fostering a dedicated team and delivering excellent guest experiences. If you thrive in a fast-paced, fun atmosphere, this role promises growth and camaraderie.

Your responsibilities include promoting a team environment, assisting in employee training, and prioritizing guest satisfaction. Competitive weekly pay and benefits are part of the offering, along with opportunities for career advancement within our dynamic