Shift Leader: Fast, Customer-Driven Team Lead

Baskin-Robbins; Brewer (ME); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability & life insurance

Job summary

Baskin-Robbins in Brewer, ME is hiring a Shift Leader to drive store operations and deliver the C.A.R.E. standard at every customer interaction.

You will lead a small team, ensure fast, friendly service, and oversee quality and drive-thru performance while following the franchisor’s guidelines. You will coach teammates, schedule shift coverage, communicate results, and support the General Manager in achieving daily goals.

Qualifications

• Ability to lead a small team during shift operations.
• Strong customer service skills to ensure C.A.R.E. standards.
• Willingness to learn franchise procedures and drive-thru routines.

Responsibilities

• Lead the team and support the General Manager during the shift.
• Ensure fast, friendly, and energetic service to customers.
• Oversee drive-thru performance and quality control of products.
• Schedule shift coverage and communicate results to the team.

Skills

Leadership

Customer service

Team player

Job description

Baskin-Robbins in Brewer, ME is hiring a Shift Leader to drive store operations and deliver the C.A.R.E. standard at every customer interaction.

You will lead a small team, ensure fast, friendly service, and oversee quality and drive-thru performance while following the franchisor’s guidelines. You will coach teammates, schedule shift coverage, communicate results, and support the General Manager in achieving daily goals.