Lead Shift Leader: Elevate Guest Experience & Team

Baskin-Robbins; Blue Hill (ME); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Job summary

Baskin-Robbins in Maine seeks a Lead Shift Leader to support the General Manager in building a strong crew and delivering great guest experiences. You will help recruit, train, and coach staff while ensuring brand standards and profitability.

The role emphasizes teamwork, employee development, and strong guest service in a fast-paced Dunkin’ Donuts franchise environment. Full-time position with competitive benefits.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Supervisory experience

Guest focus

Results driven

Problem solving

Team building

Conflict management

Job description

Baskin-Robbins in Maine seeks a Lead Shift Leader to support the General Manager in building a strong crew and delivering great guest experiences. You will help recruit, train, and coach staff while ensuring brand standards and profitability.

The role emphasizes teamwork, employee development, and strong guest service in a fast-paced Dunkin’ Donuts franchise environment. Full-time position with competitive benefits.