Lead Shift Leader: Grow Teams, Deliver Great Guest Service

Baskin-Robbins; Orono (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance with公司 (全

Job summary

Baskin-Robbins is seeking a Lead Shift Leader to support the General Manager in developing a team focused on great guest experiences and profitable top-line sales. You will assist in training Crew Members and Shift Leaders, and help drive execution of brand standards.

In this role you will foster a positive team environment, manage coaching, and ensure consistent guest service while meeting business targets.

Qualifications

• Clear verbal and written communication in English.
• Restaurant, retail, or supervisory experience required.
• Guest focus with ability to anticipate and exceed expectations.
• Passion for results with targets and commitments.
• Strong problem solving and decision making abilities.
• Ability to build and lead effective teams.
• Ability to address conflicts constructively.

Responsibilities

• Promote a team environment by fostering respect, coaching, feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the GM.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for behavior and performance; address concerns promptly.
• Prioritize guests and model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure safety and cleanliness through preventative maintenance.
• Work with GM to assess restaurant, develop action plans, and implement plans to reach targets.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal & written communication

Supervisory experience

Guest focus

Results driven

Problem solving

Team building

Conflict management

Job description

Baskin-Robbins is seeking a Lead Shift Leader to support the General Manager in developing a team focused on great guest experiences and profitable top-line sales. You will assist in training Crew Members and Shift Leaders, and help drive execution of brand standards.

In this role you will foster a positive team environment, manage coaching, and ensure consistent guest service while meeting business targets.