Lead Shift Leader - Inspire Teams & Drive Guest Experience

Baskin-Robbins; Brewer (ME); On-site; USD 827,000 - 1,157,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

Employee meals

Medical and Dental Insurance with 100%

Life Insurance Available

Job summary

Baskin-Robbins in Brewer, ME is seeking a Lead Shift Leader to support the General Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales.

In a fast-paced, team-focused environment, you will recruit, coach, and develop Crew Members and Shift Leaders, model exceptional guest service, uphold brand standards, and help manage labor and food costs.

Qualifications

• Ability to communicate clearly in English, both verbal and written.
• Restaurant, retail, or supervisory experience.
• Guest-focused mindset with ability to exceed expectations.
• Problem solving and decision making in a fast-paced environment.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for behavior and performance, addressing concerns promptly.
• Prioritize guest satisfaction and model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure safety and cleanliness through preventative maintenance and proper procedures.
• Collaborate with General Manager to assess restaurant, develop action plans, and implement goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal and written communication

Supervisory experience

Guest service focus

Team building

Job description

Baskin-Robbins in Brewer, ME is seeking a Lead Shift Leader to support the General Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales.

In a fast-paced, team-focused environment, you will recruit, coach, and develop Crew Members and Shift Leaders, model exceptional guest service, uphold brand standards, and help manage labor and food costs.