Shift Leader: Team Coach for Guest Service & Ops

Dunkin' Donuts Incorporated; Roselle (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, uphold brand standards, and deliver exceptional guest service during each shift. You will set goals, assign tasks, and motivate staff while maintaining quick service and quality beverages.

Responsibilities include managing cash, inventory, training support, and safety compliance, with clear shift handovers and strong guest focus in a fast-paced environment.

Qualifications

• Basic computer skills needed.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Coach restaurant team members to execute brand standards during the shift.
• Support Restaurant Manager in meeting operational goals and execution.
• Ensure brand standards, including food and beverage preparation, are met.
• Communicate shift priorities, goals and results to team members.
• Complete shift deployment plans to ensure adequate coverage.
• Provide timely, constructive feedback to team members.
• Delegate tasks and manage workflow efficiently.
• Support training of team members as needed.
• Oversee safety, security, and profitability policies during a shift.
• Coordinate with the next Shift Leader for seamless handover.
• Ensure Food Safety standards are met.
• Manage inventory for the shift.
• Provide guest service and assist team in doing the same.
• Handle customer complaints and emergencies, resolving issues quickly.

Skills

Leadership experience

Team coordination

Communication

Problem solving

Guest focus

Training assistance

Punctuality

Education

Basic computer skills

Fluent in English

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, uphold brand standards, and deliver exceptional guest service during each shift. You will set goals, assign tasks, and motivate staff while maintaining quick service and quality beverages.

Responsibilities include managing cash, inventory, training support, and safety compliance, with clear shift handovers and strong guest focus in a fast-paced environment.