Shift Leader — Ops, Service & Team Coaching

Dunkin' Donuts Incorporated; Palm Bay (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to guide team members and uphold Brand standards during your shift. You will coach staff, ensure guest service excellence, and help meet daily goals while maintaining cash controls and safety procedures.

Join a fast-paced environment where your leadership and decision-making help deliver great experiences for guests and support the Restaurant Manager in daily operations.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing and cash handling.

Responsibilities

• Coach restaurant team members and ensure Brand standards.
• Support Restaurant Manager in meeting operational goals.
• Communicate shift priorities to the team.
• Oversee food safety standards and inventory.
• Handle customer complaints and emergencies.
• Manage cash over/short and deposits.

Skills

Leadership experience

Team coaching

Customer service

Cash handling

Communication

Education

HS Diploma or GED

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to guide team members and uphold Brand standards during your shift. You will coach staff, ensure guest service excellence, and help meet daily goals while maintaining cash controls and safety procedures.

Join a fast-paced environment where your leadership and decision-making help deliver great experiences for guests and support the Restaurant Manager in daily operations.