Shift Leader: Team Coach for Guest Experience

Dunkin' | Patel; Jessup (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin Donuts franchisee in Jessup, MD is seeking a Shift Leader to coach Crew Members and uphold Brand standards while delivering a great, friendly guest experience. You will set goals, assign tasks, motivate the team, and provide timely feedback to celebrate successes and drive performance across the shift.

This role requires hands-on leadership during peak hours and a commitment to training new staff. As Shift Leader, you’ll model fast, friendly service and ensure safety, cleanliness and

Qualifications

• Experience coaching crew members to meet Brand standards.
• Ability to deliver a great and friendly guest experience.

Responsibilities

• Coach Crew Members throughout the shift to execute operational Brand standards.
• Set goals, provide job assignments, and motivate others; celebrate successes and provide timely feedback.
• Model fast, friendly service and ensure safety, cleanliness, and adherence to brand standards.

Skills

Coaching

Guest service

Job description

Dunkin Donuts franchisee in Jessup, MD is seeking a Shift Leader to coach Crew Members and uphold Brand standards while delivering a great, friendly guest experience. You will set goals, assign tasks, motivate the team, and provide timely feedback to celebrate successes and drive performance across the shift.

This role requires hands-on leadership during peak hours and a commitment to training new staff. As Shift Leader, you’ll model fast, friendly service and ensure safety, cleanliness and