Shift Leader: Coach Teams & Elevate Guest Experience

Dunkin' | Cary Gagnon Network; Berlin (CT); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards are met and a great guest experience across the store.

You will set goals, assign tasks, motivate others, celebrate successes, and provide timely feedback in a fast-paced environment, with opportunities for growth within the Dunkin network and the chance to develop leadership skills.

Qualifications

• Experience coaching and developing crew on shift.
• Ability to set goals, assign tasks, and provide timely feedback.
• Strong guest service mindset with excellent communication.

Responsibilities

• Coach Crew Members throughout shifts to execute operational Brand standards and deliver a great guest experience.
• Set goals, provide job assignments, and motivate others.
• Celebrate successes and provide timely feedback to team.

Skills

Team leadership

Coaching

Customer service

Communication

Job description

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards are met and a great guest experience across the store.

You will set goals, assign tasks, motivate others, celebrate successes, and provide timely feedback in a fast-paced environment, with opportunities for growth within the Dunkin network and the chance to develop leadership skills.