Shift Leader: Coach Team to Excellent Guest Experience

Dunkin' | High Performance Hospitality; Laguna Hills (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of growth opportunities

Job summary

Dunkin' is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards are met and a friendly guest experience is delivered.

You will set goals, assign tasks, motivate the team, celebrate successes, and provide timely feedback to drive performance. Training new hires, monitoring quality, and handling guest concerns with a positive attitude will be part of your daily duties. This role offers competitive wages and growth opportunities within the franchise network.

Responsibilities

• Coach Crew Members during shifts to execute Brand standards and deliver a great guest experience.
• Set goals, provide job assignments, motivate others, celebrate successes and provide timely feedback.
• Train new hires, monitor quality, and handle guest concerns with a positive attitude.

Job description

Dunkin' is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards are met and a friendly guest experience is delivered.

You will set goals, assign tasks, motivate the team, celebrate successes, and provide timely feedback to drive performance. Training new hires, monitoring quality, and handling guest concerns with a positive attitude will be part of your daily duties. This role offers competitive wages and growth opportunities within the franchise network.