Shift Leader: Customer Service & Ops Coach

Royal Farms; Borden Homes (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

Royal Farms is seeking a Team Leader to supervise store operations during shifts, ensuring excellent customer service and smooth execution of programs. You will coach staff, manage cash handling, and uphold safety and quality standards to maximize sales and efficiency.

The role emphasizes leadership, shift management, and continuous improvement of store performance, with opportunities to contribute to operations at the unit level.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Manage the store on duty as the Person in Charge, coordinating team responsibilities in real time.
• Support store management with customer service, product availability, and adherence to safety standards.
• Train and coach team members to maintain consistent service quality and operational standards.
• Ensure compliance with policies, procedures, and cash controls; maintain store cleanliness and safety.

Skills

Leadership

Supervisory

Interpersonal communication

Organizational skills

Education

High school diploma or GED

Job description

Royal Farms is seeking a Team Leader to supervise store operations during shifts, ensuring excellent customer service and smooth execution of programs. You will coach staff, manage cash handling, and uphold safety and quality standards to maximize sales and efficiency.

The role emphasizes leadership, shift management, and continuous improvement of store performance, with opportunities to contribute to operations at the unit level.