Shift Leader - Store Operations & Customer Service

CVS Health; Ellicott City (MD); On-site; USD 37,000 - 56,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to join our CVS/pharmacy team. This role supports store management in driving execution and customer service, especially when managers are absent, ensuring opening and closing procedures are completed and store operations run smoothly.

You will lead and guide store staff, maintain confidentiality, assist customers, merchandise, stock shelves, and ensure a positive shopping experience for every CVS customer.

Qualifications

• Deductive reasoning and analytical skills required.
• Strong communication and supervision abilities.
• Ability to work flexible hours, including early mornings, overnights, and weekends.

Responsibilities

• Lead store staff and assist with store management when leaders are unavailable.
• Support opening and closing procedures and ensure smooth store operations.
• Resolve customer questions, problems and complaints in line with policy.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexibility

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to join our CVS/pharmacy team. This role supports store management in driving execution and customer service, especially when managers are absent, ensuring opening and closing procedures are completed and store operations run smoothly.

You will lead and guide store staff, maintain confidentiality, assist customers, merchandise, stock shelves, and ensure a positive shopping experience for every CVS customer.