Shift Leader: Retail Service & Customer Experience

O'Reilly Auto Parts; Watertown (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401k starting day one

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts in Watertown, SD, seeks a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in managers' absence; bilingual candidates are encouraged to apply.

You will lead team members, supervise service levels, process orders and returns, and assist with opening/closing duties. The position offers a solid benefits package and opportunities for advancement.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required or encouraged.
• Spanish language ability is a plus and bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and drive programs.
• Handle store operations including opening/closing duties, cash handling, and security checks.

Skills

Strong communication

RSS Certification

Bilingual (Spanish desirable)

Education

ASE Certification

Job description

O’Reilly Auto Parts in Watertown, SD, seeks a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in managers' absence; bilingual candidates are encouraged to apply.

You will lead team members, supervise service levels, process orders and returns, and assist with opening/closing duties. The position offers a solid benefits package and opportunities for advancement.