Shift Leader, Retail Ops & Customer Experience

Gopuff Becomes First Instant Commerce Company; Santa Maria (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for 2

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position opens and closes the store, supports new employees, and maintains excellent customer service while helping drive sales.

The successful candidate will have 1+ years of leadership in retail or equivalent, be able to lift up to 49 pounds, work flexible hours including nights and weekends, and handle cash with accuracy in a fast-paced environment. High school diploma required.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Cash handling

Team player

Flexibility

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position opens and closes the store, supports new employees, and maintains excellent customer service while helping drive sales.

The successful candidate will have 1+ years of leadership in retail or equivalent, be able to lift up to 49 pounds, work flexible hours including nights and weekends, and handle cash with accuracy in a fast-paced environment. High school diploma required.