Shift Leader: Retail Store Operations & Customer Experience

Gopuff Becomes First Instant Commerce Company; Redding (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discount

Paid time off

EAP

Job summary

BevMo! by Gopuff is seeking a Key Holder to join the Retail Operations team in California. The role opens and closes the store, supports the team during busy periods, and trains new staff while delivering excellent customer service to drive sales.

You will use in-house product knowledge to guide customer purchases, assist with inventory, and ensure accurate cash handling and till management. This position emphasizes reliability and teamwork.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Greet customers and inform them about products and services.
• Open the store in the morning and close it at night.
• Support store during high-volume periods and assist new employees.
• Know in-house products to recommend to customers.
• Assist with inventory tasks: restocking, counts, discrepancies.

Skills

Leadership

Cash handling

Customer service

Teamwork

Flexibility

Education

High School Diploma or equivalent

Tools

POS system

Job description

BevMo! by Gopuff is seeking a Key Holder to join the Retail Operations team in California. The role opens and closes the store, supports the team during busy periods, and trains new staff while delivering excellent customer service to drive sales.

You will use in-house product knowledge to guide customer purchases, assist with inventory, and ensure accurate cash handling and till management. This position emphasizes reliability and teamwork.