Shift Leader: Retail Ops & Customer Experience

CVS Health; Hyattsville (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team, driving store execution and customer loyalty through service excellence. When managers are not onsite, the Shift Supervisor leads the staff and completes opening and closing procedures.

Responsibilities include supervising crew, assisting customers, merchandising, and maintaining stock and displays. The role requires flexibility for early mornings, overnights and weekends with a full-time schedule.

Qualifications

• Deductive reasoning and analytical skills with strong computer skills.
• Advanced communication and supervision skills.
• Flexible schedule including some early morning, overnight and weekend shifts.

Responsibilities

• Lead store staff in absence of manager or Operations Supervisor and ensure smooth store operations.
• Assist customers with questions, problems and complaints while promoting CVS customer service culture.
• Price merchandise, stock shelves, execute displays and inventory, and reset departments following planograms.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team, driving store execution and customer loyalty through service excellence. When managers are not onsite, the Shift Supervisor leads the staff and completes opening and closing procedures.

Responsibilities include supervising crew, assisting customers, merchandising, and maintaining stock and displays. The role requires flexibility for early mornings, overnights and weekends with a full-time schedule.