Shift Leader – Restaurant Ops & Guest Experience

Sonic Drive-In; Madison (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to assist in leading drive-in operations. The role involves supervising employees during shifts to ensure an optimal guest experience, managing staffing, and performing opening/closing duties.

You will enforce policies, ensure legal compliance, and maintain high standards of cleanliness and efficiency. Minimum experience includes six months in restaurant management or one year in retail management, with strong communication and leadership skills.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle employee issues/concerns during shift.
• Monitor and manage cost-control, operational efficiency, quality standards, and customer service during shift.
• Assist with preparation and maintenance of drive-in records.
• Comply with all company policies, procedures, and standards.
• Ensure compliance with applicable laws.

Skills

Restaurant management

Staff leadership

Communication skills

Problem-solving

Multitasking

Time-management

Conflict-resolution

Job description

Sonic Drive-In is seeking an Assistant Manager to assist in leading drive-in operations. The role involves supervising employees during shifts to ensure an optimal guest experience, managing staffing, and performing opening/closing duties.

You will enforce policies, ensure legal compliance, and maintain high standards of cleanliness and efficiency. Minimum experience includes six months in restaurant management or one year in retail management, with strong communication and leadership skills.