Shift Leader: Guest Experience & Operations

Sonic Drive-In; Abbeville (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to lead and develop crew, ensuring outstanding product quality and customer service while driving sales and controlling costs per shift. The role reports to the General Manager and requires following SOPs and complying with laws.

The ideal candidate has restaurant management experience and strong leadership, communication, and problem-solving skills. Flexible shifts include days, nights, weekends, and holidays, with responsibilities across all

Qualifications

• Experience: At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards.
• Regular attendance.

Job description

Sonic Drive-In is seeking an Assistant Manager to lead and develop crew, ensuring outstanding product quality and customer service while driving sales and controlling costs per shift. The role reports to the General Manager and requires following SOPs and complying with laws.

The ideal candidate has restaurant management experience and strong leadership, communication, and problem-solving skills. Flexible shifts include days, nights, weekends, and holidays, with responsibilities across all