Shift Leader: Profit, People & Guest Experience

Burger King; Alamogordo (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Burger King is seeking a Shift Manager to lead daily restaurant operations, drive profitability, and ensure high guest service quality. The SM partners with the RGM and AM to manage shifts, coach team members, and uphold brand standards.

Ideal candidates are at least 18 years old, hold a HS diploma or GED (2 years of college preferred), and have 1–2 years of quick-service experience with flexible availability. This role emphasizes shift planning, profitability, and guest satisfaction.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Follows cash control and security procedures.
• Maintains inventory by performing Daily and Weekly inventory inspections.
• Receives inventory truck orders.
• Motivates and directs Team Members to exceed guest expectations.
• Sets an example for Team Members by working hard to implement shift plans and drive operational results.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Motivates Team Members during the shift on each of the workstations.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that the restaurant upholds operational and brand standards.

Skills

Guest service

Team leadership

Coaching

Cash handling

Shift planning

Education

HS Diploma or GED

2 years college preferred

18+ years old

Job description

Burger King is seeking a Shift Manager to lead daily restaurant operations, drive profitability, and ensure high guest service quality. The SM partners with the RGM and AM to manage shifts, coach team members, and uphold brand standards.

Ideal candidates are at least 18 years old, hold a HS diploma or GED (2 years of college preferred), and have 1–2 years of quick-service experience with flexible availability. This role emphasizes shift planning, profitability, and guest satisfaction.