Shift Leader: Elevate Guest Experience & Profitability

Burger King; San Diego (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Burger King is seeking a Shift Manager to lead a restaurant shift, drive profitability, and support the Restaurant General Manager and Assistant Manager. You will oversee team members, ensure fast, friendly service and adherence to brand standards during assigned shifts.

The role requires evenings, weekends, and holidays, with responsibility for cash control, inventory, and efficient product preparation to meet delivery speed targets.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed for restaurant operations.

Responsibilities

• Follows cash control and security procedures (e.g. safe counting, cash drawers).
• Maintains inventory by performing Daily and Weekly inventory inspections.
• Receives inventory truck orders.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance.
• Sets an example for Team Members by working hard to implement shift plans and drive operational results.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Motivates Team Members during the shift on each of the workstations.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that the restaurant upholds operational and brand standards.

Skills

Guest service principles

Coaching and feedback

Team motivation

Operations leadership

Cash handling

Education

High School Diploma or GED

2 years of college

Job description

Burger King is seeking a Shift Manager to lead a restaurant shift, drive profitability, and support the Restaurant General Manager and Assistant Manager. You will oversee team members, ensure fast, friendly service and adherence to brand standards during assigned shifts.

The role requires evenings, weekends, and holidays, with responsibility for cash control, inventory, and efficient product preparation to meet delivery speed targets.