Shift Leader: Drive Service, Profit & Team Performance

Burger King; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Burger King is seeking a Shift Manager to lead a team during assigned shifts, focusing on profitability, guest satisfaction, and smooth operations. The SM supports RGM and AM, coaching Team Members and ensuring high standards in service, speed, and quality.

The role emphasizes managing shift plans, inventory, and performance metrics while maintaining brand standards and a positive guest experience across all stations.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Follows cash control and security procedures.
• Maintains inventory by performing daily/weekly inspections.
• Directs team to deliver fast, accurate service in clean surroundings.
• Provides coaching and feedback to Team Members to improve performance.
• Sets shift plans and drives operational results, ensuring timely product preparation and sale.
• Reviews restaurant results to identify improvements and maintain brand standards.

Skills

Guest service principles

Evenings weekends holidays

Shift leadership

Education

High School Diploma or GED

2 years of college preferred

Job description

Burger King is seeking a Shift Manager to lead a team during assigned shifts, focusing on profitability, guest satisfaction, and smooth operations. The SM supports RGM and AM, coaching Team Members and ensuring high standards in service, speed, and quality.

The role emphasizes managing shift plans, inventory, and performance metrics while maintaining brand standards and a positive guest experience across all stations.