Shift Leader: People & Guest Experience Champion

Smashburger | DC; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tip share

Refer a friend

Free meals

Medical benefits

Dental & Vision

Paid time off

401K match

Employee assistance

Job summary

Smashburger in Washington, DC is seeking a Shift Leader to champion better burgers and lead front-of-house and back-of-house teams. You will train staff, manage operations, and uphold service standards to deliver a great guest experience.

The role requires strong communication, people-management skills, flexibility to work nights, weekends, and holidays, and adherence to Smashburger policies. Smashburger is an equal opportunity employer committed to a diverse, safe workplace.

Qualifications

• Leadership experience in a fast-paced restaurant environment.
• Strong written and verbal communication skills.
• Ability to train and motivate team members.
• Commitment to food safety and guest satisfaction.

Responsibilities

• Manage FOH & BOH staff performance.
• Foster a fun, positive work environment.
• Oversee training using SmashConnect, LMS, and training methods.
• Ensure adherence to COGS, cash handling, and inventory procedures.
• Support onboarding of new employees.
• Maintain daily labor and shift planning.
• Uphold food safety and service standards.

Skills

People management

Communication

Flexible schedule

Guest service

Job description

Smashburger in Washington, DC is seeking a Shift Leader to champion better burgers and lead front-of-house and back-of-house teams. You will train staff, manage operations, and uphold service standards to deliver a great guest experience.

The role requires strong communication, people-management skills, flexibility to work nights, weekends, and holidays, and adherence to Smashburger policies. Smashburger is an equal opportunity employer committed to a diverse, safe workplace.