Shift Leader - Lead Team & Guest Experience

Smashburger | Virginia; Alexandria (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tip share up to $2/hr in tips

Refer friends for bonus

Free meal per shift

Flexible schedules

Medical, Dental and Vision options

Paid time off

Job summary

Smashburger in Alexandria, VA is seeking a Shift Leader to guide front-of-house and back-of-house teams and uphold Smashburger standards. You will supervise staff, ensure guest satisfaction, and support day-to-day operations with a focus on training and operational excellence.

The role emphasizes leadership, teamwork, and consistent execution of service protocols, with opportunities for advancement within a growing brand.

Qualifications

• Strong communication and leadership abilities are essential.
• Ability to train and develop restaurant staff and maintain team performance.
• Comfort with coaching and onboarding new team members.

Responsibilities

• Manage the performance of both FOH & BOH employees.
• Promote a fun and positive work environment.
• Provide initial and ongoing training to all employees within the unit.
• Ensure adherence to food safety and company policies.
• Oversee daily operations and staff scheduling to meet guest demand.

Skills

People management

Communication skills

Training

Job description

Smashburger in Alexandria, VA is seeking a Shift Leader to guide front-of-house and back-of-house teams and uphold Smashburger standards. You will supervise staff, ensure guest satisfaction, and support day-to-day operations with a focus on training and operational excellence.

The role emphasizes leadership, teamwork, and consistent execution of service protocols, with opportunities for advancement within a growing brand.