Shift Leader: Lead Teams & Elevate Guest Experience

Smashburger | Texas; Katy (TX); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Tip share

Refer a friend bonus

Free meals per shift

Flexible schedules

Medical, dental, vision

Paid time off

401K match

Employee assistance program

Career growth opportunities

Uniform provided

Job summary

Smashburger is seeking a dedicated Shift Leader to drive excellent guest experiences. You will oversee front-of-house and back-of-house teams, train new hires, and maintain food safety and quality standards across shifts. This role demands strong leadership, clear communication, and the ability to foster a positive, high-energy work environment.

Flexibility to work nights, weekends, and holidays is required, with opportunities for career growth and advancement within Smashburger.

Qualifications

• Experience managing FOH & BOH staff.
• Strong communication and interpersonal skills.
• Ability to train and develop team members.
• Attention to detail and standards compliance.

Responsibilities

• Manage the performance of both FOH & BOH employees.
• Promote a fun and positive work environment.
• Lead onboarding and training for new hires.
• Ensure food safety and quality standards are followed.
• Monitor guest experience metrics and uphold service standards.
• Assist in scheduling and labor management.

Skills

People management

Communication skills

Time management

Detail oriented

Team leadership

Flexibility

Job description

Smashburger is seeking a dedicated Shift Leader to drive excellent guest experiences. You will oversee front-of-house and back-of-house teams, train new hires, and maintain food safety and quality standards across shifts. This role demands strong leadership, clear communication, and the ability to foster a positive, high-energy work environment.

Flexibility to work nights, weekends, and holidays is required, with opportunities for career growth and advancement within Smashburger.