Shift Leader & Operations Coach

McDonald's Restaurants Limited; Rochester (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

McDonald's seeks a Certified Swing Manager to lead shift operations, ensuring safety, quality, and brand standards. You will direct crew, schedule roles, and manage floor activities to deliver fast, friendly service across all channels.

The role emphasizes food safety, accurate service, and a positive work environment, while monitoring labor and costs and coaching team members for performance.

Qualifications

• Experience leading shift teams and directing crew members.
• Strong emphasis on food safety and brand standards.
• Proven customer-service oriented leadership and communication.

Responsibilities

• Oversee daily restaurant operations during assigned shifts to ensure safety, efficiency and brand alignment.
• Lead the shift team, assign roles, and manage floor operations for fast, friendly service.
• Enforce food safety procedures, time/temperature controls, and cleanliness standards.
• Manage labor deployment, monitor waste, and safeguard cash handling and assets.
• Train and coach crew on procedures, service behaviors and brand standards.
• Communicate shift performance and issues with the General Manager; document incidents.
• Maintain a welcoming restaurant environment and uphold equal opportunity policies.

Skills

Leadership

Staff scheduling

Food safety

Customer service

Communication

Tools

POS systems

Job description

McDonald's seeks a Certified Swing Manager to lead shift operations, ensuring safety, quality, and brand standards. You will direct crew, schedule roles, and manage floor activities to deliver fast, friendly service across all channels.

The role emphasizes food safety, accurate service, and a positive work environment, while monitoring labor and costs and coaching team members for performance.