Shift Leader: Fast-Paced Restaurant Operations

McDonald's Restaurants Limited; Laconia (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

McDonald's Restaurants Limited is seeking a Certified Swing Manager to lead restaurant operations during shifts, ensuring safe, efficient service in line with brand standards. You will direct crew, manage floor operations across drive-thru, front counter, kiosk, mobile order, and curbside, while focusing on quality, service, and cleanliness.

This role emphasizes food safety, financial stewardship, and team development, balancing people, performance, and procedures to deliver a welcoming dining

Qualifications

• Oversee daily restaurant operations during assigned shifts.
• Ensure food safety procedures and cleanliness standards are met.
• Lead, train, and coach crew members for quality service.

Responsibilities

• Direct crew, assign roles, and manage floor operations to deliver a great customer experience across all channels.
• Monitor speed of service, order accuracy, food quality, and hospitality to ensure fast, friendly, and accurate service.
• Communicate with the General Manager and leadership team about shift performance, staffing needs, and equipment issues.
• Document incidents and resolve guest complaints professionally, ensuring proper follow-up when needed.

Job description

McDonald's Restaurants Limited is seeking a Certified Swing Manager to lead restaurant operations during shifts, ensuring safe, efficient service in line with brand standards. You will direct crew, manage floor operations across drive-thru, front counter, kiosk, mobile order, and curbside, while focusing on quality, service, and cleanliness.

This role emphasizes food safety, financial stewardship, and team development, balancing people, performance, and procedures to deliver a welcoming dining