Shift Leader & Operational Excellence Coach

McDonald's Restaurants Limited; Warner (NH); On-site; USD 42,000 - 65,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead shift operations, ensuring safe, efficient service and adherence to brand standards across all channels. The role emphasizes quality, service, and cleanliness while directing crew members and managing floor activities.

The position requires strong leadership, food safety knowledge, and the ability to coach staff to deliver fast, friendly, and accurate service while maintaining guest satisfaction and operational discipline.

Qualifications

• Experience leading a shift and directing crew members.
• Knowledge of food safety procedures and sanitation standards.
• Ability to manage labor deployment and control costs.
• Strong communication with management and staff.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members, assign positions and manage floor operations.
• Monitor speed of service, order accuracy and food quality.
• Enforce food safety procedures, proper handwashing and cleanliness.
• Manage labor deployment and control costs to support sales.
• Train and coach crew members, provide real-time feedback.
• Communicate shift performance and needs with leadership team.
• Document incidents and resolve guest complaints professionally.

Skills

Leadership

Customer service

Food safety knowledge

Team training

Job description

McDonald’s is seeking a Certified Swing Manager to lead shift operations, ensuring safe, efficient service and adherence to brand standards across all channels. The role emphasizes quality, service, and cleanliness while directing crew members and managing floor activities.

The position requires strong leadership, food safety knowledge, and the ability to coach staff to deliver fast, friendly, and accurate service while maintaining guest satisfaction and operational discipline.