Shift Leader: Lead with a Flexible Schedule

Zaxby's; Crossville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals

Flexible schedule

Early access to pay

Opportunities to advance

Recognition program

Employee referral program

401(k) with employer match

Job summary

Zaxbys in Crossville, TN is seeking a Shift Leader to manage the product, process, and people for each shift. You will assign tasks, respond to guest complaints, and set shift goals to ensure standards are met.

You will train and coach team members, mentor staff, and work with management to maintain safety, quality, and service while handling deliveries and inventory. If you lead by example with strong communication and problem-solving, this role offers growth.

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Part-time: Available to work 9 to 28 hours per week; Full-time: 32 to 40 hours per week.
• Successful completion of background check.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Follows company standards and local laws with regards to employee time punches.
• Strong interpersonal and verbal communication skills.
• Technological savvy; knowledge of required company software and tools.
• Strong problem-solving skills.
• Ability to multi-task and manage time effectively.
• Conflict resolution skills.
• Ability to make sound judgements and decisions which align with company standards and values.
• Servant leader mindset.
• Leadership experience preferred.

Responsibilities

• Create a culture of high-performance and train and coach team members to meet all company standards.
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager.
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts.
• Plan shift duties and ensure opening and closing duties are complete.

Skills

Leadership

Communication skills

Team coaching

Problem solving

Time management

Job description

Zaxbys in Crossville, TN is seeking a Shift Leader to manage the product, process, and people for each shift. You will assign tasks, respond to guest complaints, and set shift goals to ensure standards are met.

You will train and coach team members, mentor staff, and work with management to maintain safety, quality, and service while handling deliveries and inventory. If you lead by example with strong communication and problem-solving, this role offers growth.