Shift Leader: Lead, Train & Elevate Customer Experience

MINISO USA; Riverside (CA); On-site; USD 22,730 - 30,307; Full time

Job summary

MINISO USA in Riverside, California is looking for a Shift Leader to assist with daily operations and ensure exceptional customer service. The role involves driving sales, training associates, managing cash handling, and maintaining store standards. Additionally, the Shift Leader will contribute to achieving business KPIs while promoting the store’s membership program.

The ideal candidate will have a high school diploma or equivalent and at least 1 year of retail experience. The position offers a pay range of USD $16.50 - USD $22.00 per hour.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and conflict-resolution skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Drive sales and meet store KPIs.
• Train and develop sales associates.
• Support daily operations and maintain store appearance.
• Process sales transactions accurately.

Skills

Leadership skills

Interpersonal skills

Conflict-resolution skills

Retail operations knowledge

Multitasking abilities

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-sale systems

Job description

MINISO USA in Riverside, California is looking for a Shift Leader to assist with daily operations and ensure exceptional customer service. The role involves driving sales, training associates, managing cash handling, and maintaining store standards. Additionally, the Shift Leader will contribute to achieving business KPIs while promoting the store’s membership program.

The ideal candidate will have a high school diploma or equivalent and at least 1 year of retail experience. The position offers a pay range of USD $16.50 - USD $22.00 per hour.